Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cathyjanedesigns.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cathyjanedesigns.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will take pictures of your item prior to shipping to confirm there is no damage. We will do our utmost to ensure your item is securely packaged, however we unfortunately cannot offer any refunds for items damaged during shipping.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Unfortunately we are unable to offer refunds for items damaged during shipping.

However if you have a change of heart please get in touch to discuss your issue before sending anything back to us.